Customer Survey Questionnaire
(206) 878-2926
Name:
Doug and Kerie Whiting
Date your Moved:
07-09-2012
Moved from:
Tacoma
Moved to:
Tacoma
Comment:
These guys were amazing. We have had so many military moves that I gave up counting. This is the first time that we have used a mover since Doug retired from the Coast Guard almost 7 years ago. Warriors were the best movers we have ever had. They worked so hard and so fast that they came in under the estimate. They managed very large, very heavy furniture down narrow stairs with a curved landing, like it was magic. They took the time to remove my refrigerator doors to get through a narrow galley kitchen. We were ready to give up on EVER getting that fridge out. We did not purchase insurance and every piece was handled with complete care.
I hope I never have to move again, but if I do I know who to call. WARRIORS.. Thanks for your fine quality work. You guys are the BEST.
ESTIMATES
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| Did you request the mover provide an estimate? |
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| Were you provided with a written estimate? |
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| Was the estimate clear and understandable? |
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| Did the mover fully explain any areas you questioned? |
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| Did the final cost exceed the estimated cost? If so. by how much? |
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INFORMATION TO SHIPPERS
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| Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move? |
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| Did the mover explain its limited liability for loss and damage? |
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| Did the mover explain how you could obtain higher liability limits by paying additional fees? |
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LOSS AND DAMAGE
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| Did the mover damage your goods or residence? |
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QUALITY OF SERVICE
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| Were mover's staff (office/sales) courteous and professional? |
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| Did the moving crew arrive at your residence on time? |
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| Was the moving crew courteous and professional? |
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| Was the moving crew responsive to your wishes/directions? |
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| If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them? |
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| Were you satisfied with the manner in which your goods were handled? |
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| Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove? |
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| Did the movers complete their duties in a reasonable time? |
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| Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods? |
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OVERALL COMMENTS
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| Were you satisfied with the overall service provided? |
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| Would you use this company again on future moves? |
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| Would you recommend this company to others? |
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Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
Request a Free Quote
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