Warriors Moving Company Kent, Seattle, Sammamish, Redmond, Tacoma, Issaquah, moving companies, moving company, movers, moving company services, moving services company, residential moving company, local movers

Customer Survey Questionnaire

(206) 878-2926

Name:

Joanne

Date your Moved:

07-01-2012

Moved from:

Renton

Moved to:

Renton

Comment:

Warriors moving was a fantastic company and we have asked for business cards to share with our property management and any friends that are moving. We had 3 movers, they arrived on time, were very courteous, respectful, and trustworthy. Handling all of our belongings with great care. Moving is stressful and Warriors took the pain out of the day. As soon as they arrived they jumped in and didn't stop until we were done for the day. The price was great and the movers worked very hard. Also Chloe and Tammy from their office, were a delight to deal with. The reason I first called was Tammy left the most comprehensive and polite phone message, far above all the other moving companies calling for our business. After reading their website and all the good reviews, I called and had a great conversation with Chloe. They answered all my questions and always cheerful, friendly. I highly recommend Warriors moving the entire day my husband and I couldn't stop talking about what a great job they were doing and how happy we were.

ESTIMATES	YES	NO
Did you request the mover provide an estimate?
Were you provided with a written estimate?
Was the estimate clear and understandable?
Did the mover fully explain any areas you questioned?
Did the final cost exceed the estimated cost? If so. by how much?

INFORMATION TO SHIPPERS	YES	NO
Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
Did the mover explain its limited liability for loss and damage?
Did the mover explain how you could obtain higher liability limits by paying additional fees?

LOSS AND DAMAGE	YES	NO
Did the mover damage your goods or residence?
If yes, were you given information on how to file a claim?
Were your questions on loss and damage answered fully?
Did you file a claim for loss or damage?
Was the claim resolved to your satisfaction?

QUALITY OF SERVICE	YES	NO
Were mover's staff (office/sales) courteous and professional?
Did the moving crew arrive at your residence on time?
Was the moving crew courteous and professional?
Was the moving crew responsive to your wishes/directions?
If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
Were you satisfied with the manner in which your goods were handled?
Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
Did the movers complete their duties in a reasonable time?
Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?

OVERALL COMMENTS	YES	NO
Were you satisfied with the overall service provided?
Would you use this company again on future moves?
Would you recommend this company to others?