Customer Survey Questionnaire
Name:
Derek L.
Date your Moved:
04-15-2020
Moved from:
Puyallup
Moved to:
Bonney Lake
Comment:
I have moved literally about 10 times in the past few years. I am so happy I was referred by a friend to have warriors moving company. Excellent, energetic, Professional team of movers worked from 08:00 in the morning until 6:30 pm. the owner led the crew through the very difficult move that included four storage areas in different places at different cities into our new home. I am SO happy with their assistance. I highly recommend to anyone who wants to be assured their move will be handled by profession, respectable hard working movers.

 
ESTIMATES
YES
NO
  Did you request the mover provide an estimate?
  Were you provided with a written estimate?
  Was the estimate clear and understandable?
  Did the mover fully explain any areas you questioned?
  Did the final cost exceed the estimated cost? If so. by how much?
       
 
INFORMATION TO SHIPPERS
YES
NO
  Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
  Did the mover explain its limited liability for loss and damage?
  Did the mover explain how you could obtain higher liability limits by paying additional fees?
       
 
LOSS AND DAMAGE
YES
NO
  Did the mover damage your goods or residence?
  If yes, were you given information on how to file a claim?
  Were your questions on loss and damage answered fully?
  Did you file a claim for loss or damage?
  Was the claim resolved to your satisfaction?
       
 
QUALITY OF SERVICE
YES
NO
  Were mover's staff (office/sales) courteous and professional?
  Did the moving crew arrive at your residence on time?
  Was the moving crew courteous and professional?
  Was the moving crew responsive to your wishes/directions?
  If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
  Were you satisfied with the manner in which your goods were handled?
  Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
  Did the movers complete their duties in a reasonable time?
  Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?
       
 
OVERALL COMMENTS
YES
NO
  Were you satisfied with the overall service provided?
  Would you use this company again on future moves?
  Would you recommend this company to others?
       
Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
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