Warriors Moving Company Kent, Seattle, Sammamish, Redmond, Tacoma, Issaquah, moving companies, moving company, movers, moving company services, moving services company, residential moving company, local movers

Customer Survey Questionnaire

(206) 878-2926

Name:

Thomas M.

Date your Moved:

08-25-2017

Moved from:

Seattle

Moved to:

Vancouver

Comment:

I was so impressed with this company. We recently moved from Seattle to Vancouver, Washington. My wife's new company provided an allowance for our move but when several other companies we researched were estimating our cost at twice our allowance, I found Warrior moving and from the first conversation to the time the movers left our new home, we had some of the best customer service I've ever experienced. When I first called, their associate carefully explained the pricing and it was much better than what we had been quoted by others. From the moment the three person crew arrived at 7:00 in the morning until they left our new home at 9:00 PM, they worked their tails off. They treated our furniture with more care than it probably deserved (in terms of value) and packed their truck with a precision that I couldn't believe. The final pricing came in dead on to what their associate thought it would cost. I would recommend this company to anyone and everyone.

ESTIMATES	YES	NO
Did you request the mover provide an estimate?
Were you provided with a written estimate?
Was the estimate clear and understandable?
Did the mover fully explain any areas you questioned?
Did the final cost exceed the estimated cost? If so. by how much?

INFORMATION TO SHIPPERS	YES	NO
Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
Did the mover explain its limited liability for loss and damage?
Did the mover explain how you could obtain higher liability limits by paying additional fees?

LOSS AND DAMAGE	YES	NO
Did the mover damage your goods or residence?
If yes, were you given information on how to file a claim?
Were your questions on loss and damage answered fully?
Did you file a claim for loss or damage?
Was the claim resolved to your satisfaction?

QUALITY OF SERVICE	YES	NO
Were mover's staff (office/sales) courteous and professional?
Did the moving crew arrive at your residence on time?
Was the moving crew courteous and professional?
Was the moving crew responsive to your wishes/directions?
If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
Were you satisfied with the manner in which your goods were handled?
Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
Did the movers complete their duties in a reasonable time?
Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?

OVERALL COMMENTS	YES	NO
Were you satisfied with the overall service provided?
Would you use this company again on future moves?
Would you recommend this company to others?