Customer Survey Questionnaire
(206) 878-2926
Name:
Lisa Turner
Date your Moved:
06-20-2013
Moved from:
Seattle
Moved to:
Seattle
Comment:
These guys were AMAZING! Used them once before 2 years ago for a move from an apartment and had everything dropped off in multiple locations. They were timely, efficient, careful with the belongings, and most importantly, well priced. Because of this we decided to use them again for an even bigger move. They showed up early to get started. They even beat us to the initial move site. Movers had to pick up a 10x15 storage unit full of furniture at the 1st location, take furniture from a 3rd floor condo at the second location, and furniture from one room of another home at a 3rd location all in Federal Way/SeaTac area and take it to a new 5 bedroom home in Everett. New home presented moving challenges as every entrance required going up stairs, doorways were narrower because it is an older home, and it was pouring buckets! These guys were moving NINJAS!! They got it all done in 4 hours less time than what they had originally quoted for and not a single thing was broken, missing, or dinged! Definitely referring all our friends that are moving to these guys!
ESTIMATES
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| Did you request the mover provide an estimate? |
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| Were you provided with a written estimate? |
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| Was the estimate clear and understandable? |
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| Did the mover fully explain any areas you questioned? |
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| Did the final cost exceed the estimated cost? If so. by how much? |
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INFORMATION TO SHIPPERS
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| Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move? |
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| Did the mover explain its limited liability for loss and damage? |
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| Did the mover explain how you could obtain higher liability limits by paying additional fees? |
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LOSS AND DAMAGE
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| Did the mover damage your goods or residence? |
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QUALITY OF SERVICE
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| Were mover's staff (office/sales) courteous and professional? |
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| Did the moving crew arrive at your residence on time? |
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| Was the moving crew courteous and professional? |
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| Was the moving crew responsive to your wishes/directions? |
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| If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them? |
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| Were you satisfied with the manner in which your goods were handled? |
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| Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove? |
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| Did the movers complete their duties in a reasonable time? |
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| Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods? |
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OVERALL COMMENTS
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| Were you satisfied with the overall service provided? |
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| Would you use this company again on future moves? |
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| Would you recommend this company to others? |
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Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
Request a Free Quote
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