Warriors Moving Company Kent, Seattle, Sammamish, Redmond, Tacoma, Issaquah, moving companies, moving company, movers, moving company services, moving services company, residential moving company, local movers

Customer Survey Questionnaire

(206) 878-2926

Name:

Dave Harding

Date your Moved:

11-22-2014

Moved from:

Seattle

Moved to:

Kirkland

Comment:

I just want to say that the move that my wife and I had on November 22nd from Seattle to Kirkland was first rate. Nothing was damaged or broken during the move. None of my furniture was scratched or damaged, and my boxed computers arrived safely too. Everything was professionally covered with blankets and then shrink rapped into place. Even the items on my deck were moved, and a number of the clay pots were very heavy and arrived safely. The price of the move was not bad considering that I had a good number of items (over 60 boxes) and at the destination they all had to be taken down 22 stairs into my new place. In Seattle I reserved a place for the moving truck in front of my old building by renting barricades from National Barricade it made it possible for Warriors to access the front of my building. There was some assembly and disassembly of items such as my bed, and that was done professionally. Warriors also helped with some last minute light packing, such as packing the items in my storage units, to insure everything would be moved. I would use Warriors moving again, and I highly recommend them.

ESTIMATES	YES	NO
Did you request the mover provide an estimate?
Were you provided with a written estimate?
Was the estimate clear and understandable?
Did the mover fully explain any areas you questioned?
Did the final cost exceed the estimated cost? If so. by how much?

INFORMATION TO SHIPPERS	YES	NO
Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
Did the mover explain its limited liability for loss and damage?
Did the mover explain how you could obtain higher liability limits by paying additional fees?

LOSS AND DAMAGE	YES	NO
Did the mover damage your goods or residence?
If yes, were you given information on how to file a claim?
Were your questions on loss and damage answered fully?
Did you file a claim for loss or damage?
Was the claim resolved to your satisfaction?

QUALITY OF SERVICE	YES	NO
Were mover's staff (office/sales) courteous and professional?
Did the moving crew arrive at your residence on time?
Was the moving crew courteous and professional?
Was the moving crew responsive to your wishes/directions?
If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
Were you satisfied with the manner in which your goods were handled?
Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
Did the movers complete their duties in a reasonable time?
Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?

OVERALL COMMENTS	YES	NO
Were you satisfied with the overall service provided?
Would you use this company again on future moves?
Would you recommend this company to others?