Customer Survey Questionnaire
Name:
Mark & Melody Hagstrom
Date your Moved:
11-16-2014
Moved from:
Kent
Moved to:
Belfair
Comment:
Wanted to take a moment to thank the team for a terrific moving experience. Our move November 16th, 2014 went without hitch, scratch or dent. The guys arrived promptly just prior to 8 am. They checked out everything that needed to be moved and where. Some items went to our new house, some to a detached garage at the new house, while other stuff was going to a storage unit four miles away. The house was empty of furniture by 9:30 am. It was amazingly organized and the guys are extremely fast and efficient. Unfortunately, we were really behind on packing the two garages, the guys pitched right in and packed things themselves. It was a long exhausting day, but the guys were just as positive, fast and efficient at 8 pm as they were at 8 am. We got a couple of estimates from movers. These guys were right on with the estimate also. Two trucks and 4 guys they filled 1.5,trucks and could have filled both completely if we had had the garages packed so they could move the stuff. One of the other estimates I received was for three trucks and 8 movers. This would have been an extra truck and twice as many movers, which in the end didn't fit our scenario at all. Our experience with Warriors was, cheerful, careful and efficient. These guys are awesome, we would use them again in a heartbeat and have already recommended them to friends, family and our Realtor. Thank you so much.... Melody & Mark Hagstrom

 
ESTIMATES
YES
NO
  Did you request the mover provide an estimate?
  Were you provided with a written estimate?
  Was the estimate clear and understandable?
  Did the mover fully explain any areas you questioned?
  Did the final cost exceed the estimated cost? If so. by how much?
       
 
INFORMATION TO SHIPPERS
YES
NO
  Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
  Did the mover explain its limited liability for loss and damage?
  Did the mover explain how you could obtain higher liability limits by paying additional fees?
       
 
LOSS AND DAMAGE
YES
NO
  Did the mover damage your goods or residence?
  If yes, were you given information on how to file a claim?
  Were your questions on loss and damage answered fully?
  Did you file a claim for loss or damage?
  Was the claim resolved to your satisfaction?
       
 
QUALITY OF SERVICE
YES
NO
  Were mover's staff (office/sales) courteous and professional?
  Did the moving crew arrive at your residence on time?
  Was the moving crew courteous and professional?
  Was the moving crew responsive to your wishes/directions?
  If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
  Were you satisfied with the manner in which your goods were handled?
  Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
  Did the movers complete their duties in a reasonable time?
  Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?
       
 
OVERALL COMMENTS
YES
NO
  Were you satisfied with the overall service provided?
  Would you use this company again on future moves?
  Would you recommend this company to others?
       
Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
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