Warriors Moving Company Kent, Seattle, Sammamish, Redmond, Tacoma, Issaquah, moving companies, moving company, movers, moving company services, moving services company, residential moving company, local movers

Customer Survey Questionnaire

(206) 878-2926

Name:

D. Patricia Simek

Date your Moved:

09-29-2014

Moved from:

Lynnwood

Moved to:

Lynnwood

Comment:

I first talked with Tammy, who was very helpful and professional. She gave me a quote based on info I gave her. The total price was a little higher that the quote, but I fully expected this, due to the fact that I have SO MUCH STUFF! Also, very heavy furniture and lots of books. I felt she was very honest so I hired them. The crew of 3 men with a truck came and were just fantastic! They worked together, very efficiently and treated everything as they would their own. I could not have been more pleased with these workers or this company! I would recommend them to anyone and will definitely use them again should the need arise. 3 days later they moved everything back after carpet laying and painting. Just a great crew.

ESTIMATES	YES	NO
Did you request the mover provide an estimate?
Were you provided with a written estimate?
Was the estimate clear and understandable?
Did the mover fully explain any areas you questioned?
Did the final cost exceed the estimated cost? If so. by how much?

INFORMATION TO SHIPPERS	YES	NO
Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
Did the mover explain its limited liability for loss and damage?
Did the mover explain how you could obtain higher liability limits by paying additional fees?

LOSS AND DAMAGE	YES	NO
Did the mover damage your goods or residence?
If yes, were you given information on how to file a claim?
Were your questions on loss and damage answered fully?
Did you file a claim for loss or damage?
Was the claim resolved to your satisfaction?

QUALITY OF SERVICE	YES	NO
Were mover's staff (office/sales) courteous and professional?
Did the moving crew arrive at your residence on time?
Was the moving crew courteous and professional?
Was the moving crew responsive to your wishes/directions?
If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
Were you satisfied with the manner in which your goods were handled?
Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
Did the movers complete their duties in a reasonable time?
Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?

OVERALL COMMENTS	YES	NO
Were you satisfied with the overall service provided?
Would you use this company again on future moves?
Would you recommend this company to others?