Customer Survey Questionnaire
Name:
Bill S.
Date your Moved:
09-27-2014
Moved from:
Seattle
Moved to:
Des Moines
Comment:
I'd definitely recommend Warrior's Moving. The guys were very careful with my belongings, wrapped everything in blankets to protect things, and were real professionals. They were very helpful throughout the move from the old address to the new one. Friendly, courteous and hard workers. While I hope I don't have to move again in the near future, I would definitely use Warrior's again. Thanks for a great job!

 
ESTIMATES
YES
NO
  Did you request the mover provide an estimate?
  Were you provided with a written estimate?
  Was the estimate clear and understandable?
  Did the mover fully explain any areas you questioned?
  Did the final cost exceed the estimated cost? If so. by how much?
       
 
INFORMATION TO SHIPPERS
YES
NO
  Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
  Did the mover explain its limited liability for loss and damage?
  Did the mover explain how you could obtain higher liability limits by paying additional fees?
       
 
LOSS AND DAMAGE
YES
NO
  Did the mover damage your goods or residence?
  If yes, were you given information on how to file a claim?
  Were your questions on loss and damage answered fully?
  Did you file a claim for loss or damage?
  Was the claim resolved to your satisfaction?
       
 
QUALITY OF SERVICE
YES
NO
  Were mover's staff (office/sales) courteous and professional?
  Did the moving crew arrive at your residence on time?
  Was the moving crew courteous and professional?
  Was the moving crew responsive to your wishes/directions?
  If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
  Were you satisfied with the manner in which your goods were handled?
  Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
  Did the movers complete their duties in a reasonable time?
  Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?
       
 
OVERALL COMMENTS
YES
NO
  Were you satisfied with the overall service provided?
  Would you use this company again on future moves?
  Would you recommend this company to others?
       
Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
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