ESTIMATES
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Did you request the mover provide an estimate? |
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Were you provided with a written estimate? |
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Was the estimate clear and understandable? |
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Did the mover fully explain any areas you questioned? |
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Did the final cost exceed the estimated cost? If so. by how much? |
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INFORMATION TO SHIPPERS
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Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move? |
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Did the mover explain its limited liability for loss and damage? |
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Did the mover explain how you could obtain higher liability limits by paying additional fees? |
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LOSS AND DAMAGE
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YES |
NO |
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Did the mover damage your goods or residence? |
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QUALITY OF SERVICE
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Were mover's staff (office/sales) courteous and professional? |
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Did the moving crew arrive at your residence on time? |
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Was the moving crew courteous and professional? |
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Was the moving crew responsive to your wishes/directions? |
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If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them? |
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Were you satisfied with the manner in which your goods were handled? |
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Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove? |
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Did the movers complete their duties in a reasonable time? |
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Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods? |
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OVERALL COMMENTS
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YES |
NO |
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Were you satisfied with the overall service provided? |
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Would you use this company again on future moves? |
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Would you recommend this company to others? |
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Request a Free Quote
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