Customer Survey Questionnaire
Name:
Patricia
Date your Moved:
09-22-2012
Moved from:
Arlingtong
Moved to:
Everett
Comment:
We had a team of 4 come to move our household goods. Pedro and crew were the epitome of kindness and concern for our items. We hired them based on the other reviews found online and could not be more pleased with the decision! They worked around us while we finished packing, they asked questions when my pre-packed boxes were not clear, and best yet they were ontime and on budget. We would not hesitate to use their services in the future. 5 star service!!!

 
ESTIMATES
YES
NO
  Did you request the mover provide an estimate?
  Were you provided with a written estimate?
  Was the estimate clear and understandable?
  Did the mover fully explain any areas you questioned?
  Did the final cost exceed the estimated cost? If so. by how much?
       
 
INFORMATION TO SHIPPERS
YES
NO
  Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move?
  Did the mover explain its limited liability for loss and damage?
  Did the mover explain how you could obtain higher liability limits by paying additional fees?
       
 
LOSS AND DAMAGE
YES
NO
  Did the mover damage your goods or residence?
  If yes, were you given information on how to file a claim?
  Were your questions on loss and damage answered fully?
  Did you file a claim for loss or damage?
  Was the claim resolved to your satisfaction?
       
 
QUALITY OF SERVICE
YES
NO
  Were mover's staff (office/sales) courteous and professional?
  Did the moving crew arrive at your residence on time?
  Was the moving crew courteous and professional?
  Was the moving crew responsive to your wishes/directions?
  If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them?
  Were you satisfied with the manner in which your goods were handled?
  Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove?
  Did the movers complete their duties in a reasonable time?
  Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods?
       
 
OVERALL COMMENTS
YES
NO
  Were you satisfied with the overall service provided?
  Would you use this company again on future moves?
  Would you recommend this company to others?
       
Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
Request a Free Quote
Required Field
Required Field
Required Field
Required Field
Required Field
Required Field
Required Field
Required Field
This website is SSL Secure Connection