Customer Survey Questionnaire
(206) 878-2926
Name:
Michelle Burrow
Date your Moved:
07-30-2011
Moved from:
Redmond
Moved to:
Renton
Comment:
I'd like to give a compliment to the crew that moved my things.
There are several reasons they deserve my compliments:
1. They arrived early at my storage unit (I was actually driving behind them when I arrived)
2. They were very careful with my belongings
3. They were really flexible:
. a. we had to drop some items off at my old landlord's house
. AND
. b. they helped me get a LARGE carpet out from under a king sized bed at my old landlord's house
4. They were respectful to me and to my old & new landlords (despite the fact that my old landlord was a bit rude to them; I SO apologize for that!)
5. They worked quickly and efficiently
It was a really good experience and I will recommend your company's services again.
Thanks very much!
ESTIMATES
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| Did you request the mover provide an estimate? |
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| Were you provided with a written estimate? |
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| Was the estimate clear and understandable? |
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| Did the mover fully explain any areas you questioned? |
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| Did the final cost exceed the estimated cost? If so. by how much? |
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INFORMATION TO SHIPPERS
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| Did the mover give you written information about your rights and responsibilities as a moving customer prior to or at the beginning of jrour move? |
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| Did the mover explain its limited liability for loss and damage? |
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| Did the mover explain how you could obtain higher liability limits by paying additional fees? |
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LOSS AND DAMAGE
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| Did the mover damage your goods or residence? |
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QUALITY OF SERVICE
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| Were mover's staff (office/sales) courteous and professional? |
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| Did the moving crew arrive at your residence on time? |
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| Was the moving crew courteous and professional? |
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| Was the moving crew responsive to your wishes/directions? |
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| If any problems occurred, were they brought to your attention so that you had a choice in how to resolve them? |
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| Were you satisfied with the manner in which your goods were handled? |
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| Did the movers have all necessary equipment (dollies, pads, packing mate.rja.ls., etc. ). available to .complete your m ove? |
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| Did the movers complete their duties in a reasonable time? |
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| Did the mover's truck(s) appear to be in good repair and suitable for transporting your household goods? |
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OVERALL COMMENTS
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| Were you satisfied with the overall service provided? |
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| Would you use this company again on future moves? |
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| Would you recommend this company to others? |
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Request Received
Thank you for considering us as your movers. A Warriors Moving representative will be contacting you soon. Have a good day
Request a Free Quote
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